The Splash Lads — Terms & Conditions

Last updated: 16 October 2026

These Terms & Conditions apply to exterior cleaning services provided by The Splash Lads, including window cleaning, pressure washing and other agreed cleaning work.

1. About Us

The Splash Lads is operated by Iliya Emami, a sole trader based in Dublin, Ireland.

Phone: 089 610 1723

Email: iliya.e@ema-digital.com

2. Quotes & Bookings

We'll provide a quote based on the information, photographs or property inspection available to us.

We'll confirm the agreed work and price before starting.

If additional work is required or the job differs significantly from what was originally described, we'll discuss any price changes with you first.

Submitting an enquiry does not automatically confirm a booking.

3. Payments

Payment is due once the agreed cleaning work is completed, unless we've arranged something different with you beforehand.

We accept payment through our agreed payment methods.

Any additional charges will always be discussed and agreed upon before extra work is carried out.

4. Access & Water Supply

Please make sure we can safely access the areas that need cleaning.

For services requiring water, we'll need access to a suitable outside tap unless we've agreed on another arrangement.

Please let us know beforehand about any access restrictions, damaged surfaces or other issues that could affect the job.

If we cannot safely access the property or complete the work, we may need to rearrange your appointment.

5. Cleaning Results

We aim to provide every cleaning service with reasonable care and skill.

However, some stains, marks or discolouration may not be completely removable, particularly where surfaces are old, damaged or heavily affected by staining.

We'll explain any significant limitations we identify.

Our cleaning services do not include repairing existing damage unless we've specifically agreed to do so.

6. Weather & Rescheduling

Some exterior cleaning services cannot be carried out safely or effectively in certain weather conditions.

If weather affects your appointment, we'll contact you to arrange another suitable date.

If you need to reschedule, please let us know as early as possible.

7. Cancellations & Refunds

We understand that plans can change.

If you need to cancel a booking, please contact us as soon as possible.

We do not automatically charge a fixed cancellation fee.

For contracts agreed online, by phone or through another distance-selling method, you will generally have a legal 14-day cancellation period, subject to applicable exceptions.

Certain contracts made following unsolicited visits to a customer's home may have a longer statutory cancellation period.

If you expressly request that we begin work during an applicable cancellation period, we'll explain any payment consequences and obtain any legally required agreement before starting.

Where a statutory cancellation right applies, we will honour it in accordance with Irish consumer law.

Any reasonable cancellation charges outside applicable statutory cancellation rights must be lawful, proportionate and consistent with the arrangements agreed with you.

If we've received a payment and a refund is due, we'll process it in accordance with your legal rights.

To cancel, contact us by phone, WhatsApp or email.

8. Property Care & Damage

We take care when working around your home and property.

Please let us know about any existing damage, fragile surfaces or areas requiring special attention before work begins.

If you believe our work has caused damage, please contact us promptly so we can investigate.

Where we are responsible for damage or a service issue, we'll provide an appropriate remedy in accordance with applicable law.

Nothing in these terms excludes liability where doing so would be unlawful.

9. Problems With Our Service

If you're unhappy with any part of the work, please contact us and explain the issue.

We'll review the concern and arrange an appropriate solution where required.

Our services are provided in accordance with the Consumer Rights Act 2022, including the requirement to provide services with reasonable care and skill.

10. Privacy

We may collect your name, contact details, address and property photographs to manage enquiries and carry out services.

Your information is handled in accordance with our Privacy Policy, available on our website.

11. Your Consumer Rights

Nothing in these Terms & Conditions removes or limits your rights under Irish consumer protection law.

12. Contact Us

Iliya Emami, trading as The Splash Lads

Phone: 089 610 1723

Email: iliya.e@ema-digital.com